Menu Foods has updated their web site, now also including this little section which seems like it could have EASILY been added over the past week:

“Product Information Variety or Multi-Packs:If you are in possession of a variety or multi-pack, please be sure to check the individual can or pouch rather than relying solely on the date coding on the side of the carton.”

 

Now why on earth didn’t they add that simple, yet IMPORTANT information to their web site earlier? Granted, most people probably would have checked not only the carton, but also the individual can or pouch, but some might have assumed they would ALL have the same date, and since they didn’t see the recall code on the carton they might have continued feeding their pet recalled food. Yet again, another sign (to me) that Menu Foods hasn’t handled this entire situation in the best way possible. I’m still scratching my head as to why they continue to use the plant where the tainted food was produced, since they have yet to narrow down EXACTLY how the aminopterin (rat poison) could have found its way there. Sorry, but I would NOT be using ANY foods manufactured by Menu Foods at this point–not until they have identified exactly HOW and WHY this occurred.

The updated Menu Foods recall web site now has a FAQ (Frequently Asked Questions) section which I will also post below. (Yet again, another area they could have easily added to their web site DAYS AGO!) Here is a link to the updated cat food recall list, and one for the updated dog food recall list, all dated 3/23/07.

***My initial pet food recall post with various links.***
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Frequently Asked Questions For Consumers (from Menu Foods recall web site)

Last Updated: March 23, 2007

1. What exactly is covered by the Menu Foods Recall and for what timeframe?

The recall is limited to “cuts and gravy” style pet food in cans and foil pouches produced on specific dates and times between December 3, 2006, and March 6, 2007 in two of Menu’s plants. The recall affects 42 brands of cat food and 53 brands of dog food. In order to determine whether cat and dog food that your pet consumed is subject to recall, you should refer to the list of brand names on this website.

2. What should I do if I think my pet may have consumed the recalled product?

If your pet is exhibiting any signs of kidney failure please contact your veterinarian as soon as possible. Symptoms include loss of appetite, vomiting, weakness, disorientation and changes in water consumption and urination. If you suspect that you have fed the recalled pet food to your cat or dog, save any remaining pet food and the can or pouch. Open cans or pouches may be double-bagged in sealable plastic and kept in the freezer.

3. Who is going to pay my vet bills for sickness and death?

If Menu Foods product is the cause of sickness or death, Menu Foods will take responsibility. Menu has engaged a professional firm to manage your concerns and is currently contacting concerned pet owners who have reached our call center. Specific direction will be received from these individuals. Please keep copies of all your vet records and receipts for pet food purchases as well as vet bills.

4. What do I do if I have pet food that has been recalled?

Please return it to the retailer for a refund.

5. Will I be reimbursed for the food that I return to the retailer even if my pet did not get sick?

Yes, if it is a valid product that is subject to the recall.

6. How do I know if the food I bought has been recalled?

The information is contained on this website. Not all date codes are subject to recall so please fully check the information on your can or pouch. The information on the website is organized by cat or dog then by brand and description. None of the traditional “loaf” style products are subject to this recall.

7. I can’t get through to the 1-866 numbers. What is going on?

We apologize for the delay in answering every call; we were simply overwhelmed by the volume of calls. Menu has retained a series of interconnected call centers throughout North America. Even with many regional centers running simultaneously we have not been able to answer every call. As we announced in a press release on March 19, 2007, we have taken steps to significantly upgrade our call centers to handle the volume and we have added this Frequently Asked Questions (“FAQ”) section to our website to provide more information.

8. I feed my pet dry food. Is dry pet food safe?

Menu Foods only manufactures wet pet food in cans and foil pouches. Dry pet food is not part of the Menu Foods recall.

9. I’m just not sure if my dog or cat had any of the food that is being recalled. They act fine and don’t appear to have any symptoms. Should I be worried?

As always, remain alert for any changes in your pet’s health.

10. Are there other ways my pet might get sick and show similar symptoms?

Yes – antifreeze ingestion, certain rodenticides and some medications. Certain lilies have been shown to cause kidney failure if consumed by cats. Grapes have been reported to cause kidney failure in dogs and may affect cats. Physical damage from trauma and cancerous conditions can also cause kidney damage.

 

 

 

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