Royal Canin US web site

PRESS RELEASE dated 5/11/07:

Recall — Firm Press Release

FDA posts press releases and other notices of recalls and market withdrawals from the firms involved as a service to consumers, the media, and other interested parties. FDA does not endorse either the product or the company.

Eight Sensible Choice Dry Dog Food Products, Seven Kasco Dry Dog And Cat Food Products Recalled Nationwide by Royal Canin USA Effective Today

Contact:
Erik Mueller
636-926-1089

FOR IMMEDIATE RELEASE — St. Charles, Missouri — May 11, 2007 — Royal Canin USA is announcing today the voluntary nationwide recall of eight Sensible Choice dry dog food products and seven Kasco dry dog and cat food products.

This announcement is based on the company’s ongoing extensive review of its manufacturing and quality assurance testing procedures, which identified trace amounts of a melamine derivative from tainted Chinese rice protein concentrate provided to the company by domestic ingredient supplier Cereal Byproducts, headquartered in Illinois.

“We deeply regret the concern and anxiety this announcement today will cause our loyal customers and the entire pet community,” Olivier Amice, President and CEO of Royal Canin USA, said. “While a very limited number of Sensible Choice and Kasco products in this recall tested positive for trace levels of a melamine derivative, Royal Canin USA is voluntarily withdrawing these products out of an abundance of caution and because we are fully committed to the welfare of our customers’ pets.”

Royal Canin USA has no confirmed cases of melamine related illness in pets eating Sensible Choice and Kasco products affected by this recall. Last month, Royal Canin USA announced it will no longer use any Chinese vegetable protein suppliers.

The following eight Sensible Choice dry dog food products and seven Kasco dry dog and cat food products with date codes between July 28, 2006 to April 30, 2007 are being voluntarily recalled:

SENSIBLE CHOICE® (available in pet specialty stores nationwide)

  • SENSIBLE CHOICE® Chicken and Rice Adult (Dry Dog Food)
  • SENSIBLE CHOICE® Chicken and Rice Reduced (Dry Dog Food)
  • SENSIBLE CHOICE® Lamb and Rice Reduced (Dry Dog Food)
  • SENSIBLE CHOICE® Chicken and Rice Puppy (Dry Dog Food)
  • SENSIBLE CHOICE® Chicken and Rice Large Breed Puppy (Dry Dog Food)
  • SENSIBLE CHOICE® NATURAL BLEND Adult (Dry Dog Food)
  • SENSIBLE CHOICE® NATURAL BLEND Senior (Dry Dog Food)
  • SENSIBLE CHOICE® NATURAL BLEND Puppy (Dry Dog Food)

KASCO® (available in pet specialty stores nationwide)

  • KASCO® Chunks (Dry Dog Food)
  • KASCO® Hi Energy (Dry Dog Food)
  • KASCO® Maintenance (Dry Dog Food)
  • KASCO® Mealettes (Dry Dog Food)
  • KASCO® Mini Chunks (Dry Dog Food)
  • KASCO® Puppy (Dry Dog Food)
  • KASCO® Cat (Dry Cat Food)

Based on today’s announcement, pet owners should stop feeding their pets the eight Sensible Choice dry dog food products, seven Kasco dry dog and dry cat food products listed. Pet owners should consult with a veterinarian if they are concerned about the health of their pet.

The safety and nutritional quality of Royal Canin USA pet food is our company’s top priority because we understand that the health of pets comes first. Pet owners who have questions about the voluntary recall of Sensible Choice and Kasco dry pet food products and other Royal Canin USA products should call 1-800-513-0041 or visit our web site at http://www.royalcanin.us.

All Sensible Choice and Kasco products have a satisfaction guarantee and the company will refund or replace the diets that are part of this recall announcement.

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RECALLED PRODUCTS:

ROYAL CANIN SENSIBLE CHOICE® (available in pet specialty stores nationwide)

– Chicken Meal & Rice Formula Senior DRY DOG FOOD
– Lamb Meal & Rice Formula Puppy DRY DOG FOOD
– Lamb Meal & Rice Formula Adult DRY DOG FOOD
– Lamb Meal & Rice Formula Senior DRY DOG FOOD
– Rice & Catfish Meal Formula Adult DRY DOG FOOD

ROYAL CANIN VETERINARY DIET™ (available only in veterinary clinics)

– Canine Early Cardiac EC 22
– Canine Skin Support SS21
– Feline Hypoallergenic HP23\

ALL PRODUCTS WITH AN EXPIRATION DATE OF APRIL 19TH, 2008 ARE MADE WITHOUT CHINESE SOURCED VEGETABLE PROTEINS AND ARE SAFE.

PRESS RELEASES:

April 19, 2007

Dear Royal Canin USA Customer,

It is with sincere regret that I inform you of a new and unfortunate development with some of our pet food products.

Although we have no confirmed cases of illness in pets, we have decided to voluntarily remove the following dry pet food products that contain rice protein concentrate due to the presence of a melamine derivative.

ROYAL CANIN SENSIBLE CHOICE® (available in pet specialty stores nationwide)

Dry Dog Food
– Chicken Meal & Rice Formula Senior
– Lamb Meal & Rice Formula Puppy
– Lamb Meal & Rice Formula Adult
– Lamb Meal & Rice Formula Senior
– Rice & Catfish Meal Formula Adult

ROYAL CANIN VETERINARY DIET™ (available only in veterinary clinics)

Dry Dog Food
– Canine Early Cardiac EC 22
– Canine Skin Support SS21

Dry Cat Food
– Feline Hypoallergenic HP23

We are taking this proactive stance to voluntarily recall these products to avoid any confusion for our customers about which Royal Canin USA products are safe and which products may be affected.

Pet owners should immediately stop feeding their pets the Royal Canin USA dry pet food products listed above. Pet owners should consult with a veterinarian if they are concerned about the health of their pet. No other Royal Canin diets are affected by this recall and CONTINUE TO BE safe for pets to eat.

In addition, Royal Canin USA will no longer use any Chinese suppliers for any of our vegetable proteins.

This decision to recall some of our dry pet food products is driven by our philosophy that the “Pet Comes First”. The safety and nutritional quality of our pet food is Royal Canin USA’s top priority. Pet owners who have questions about this recall and other Royal Canin USA products should call 1-800-592-6687.

On behalf of the entire Royal Canin family, our hearts go out to the pet owners and everyone in the pet community who have been affected by all of the recent recalls. We are as passionate about the health and happiness of our customers’ pets as we are of our own, so we are committed to taking the steps necessary to ensure this never happens again.

Sincerely,

Olivier Amice
President and CEO
Royal Canin USA

ADDITIONAL INFORMATION

Which products are being recalled?

ROYAL CANIN SENSIBLE CHOICE® (available in pet specialty stores nationwide)

Dry Dog Food
– Chicken Meal & Rice Formula Senior
– Lamb Meal & Rice Formula Puppy
– Lamb Meal & Rice Formula Adult
– Lamb Meal & Rice Formula Senior
– Rice & Catfish Meal Formula Adult

ROYAL CANIN VETERINARY DIET™ (available in veterinary clinics)

Dry Dog Food
– Canine Early Cardiac EC 22
– Canine Skin Support SS21

Dry Cat Food
– Feline Hypoallergenic HP23

Should I keep feeding these diets to my pet?

Pet owners should immediately stop feeding the recalled diets.

What should I do if I am concerned about my pet’s health?

Pet owners who are concerned about their pet’s health should visit their vet.

What do I do with the food that I still have?

You may return it to your place of purchase or dispose of it with your normal garbage removal.

How can I be reimbursed for the food that I have?

You may return it to your place of purchase, or you may call us at 1-800-592-6687 for a replacement or refund. Please save the UPC code from the back or side of the bag to verify your purchase.

Are any other Royal Canin products affected by this recall?

No other Royal Canin diets are affected by this recall and continue to be safe for pets to eat.

What should I do if I have more questions?

Please do not hesitate to call our Technical Services group at 1-800-592-6687.

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